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Problem solving

Before you send am appliance to us for repairs, we advise you to first consult our page with ‘Problem Solutions’. The experienced problem might be easily solved with the solutions and tips described there. If not, please follow the procedure as described below.
Click here for ‘Problem Solutions’.

Returning a defective appliance to the store

If you unexpectedly encounter a defect in your Bestron product, please return it to the store you bought it from. The proprietor will then send it to our service department. After repairing or replacing the defective product we will send it back to the store where you will then be able to retrieve it.

Sending a defective appliance directly to our service department

Of course, you are welcome to send the defective appliance directly to our service department. Before doing that though, please contact us for proper shipping instructions. This prevents your package from being refused at reception. Return Form

Within 5 days

Repairs will be done by an expert team within 5 days, as long as the required spare parts are in stock. Always accompany your Bestron appliance with a note clearly describing the issue.


To determine if your warranty is still valid, please send the purchase receipt along with your appliance. If the warranty is still valid, all repairs will be free of charge. If the warranty has expired, our service department will charge you for the repairs. They will always notify you of the cost of repairs beforehand.


Service Department

Moeskampweg 20

5222 AW 's-Hertogenbosch

073 - 623 11 21

Returning purchases

All purchases made ​​through can be returned (within 14 days of receipt) with the inclusion of the return form.