Problem solutions

Our electrical appliances require regular cleaning and maintenance for optimal results. Please read your appliance’s instruction manual carefully to do so. Our manuals contain a specific chapter titled “Cleaning and Maintenance”, which gives step by step instructions on how to keep your appliance in optimal condition.

Steam cleaners

With several of our models there are parts, suction mouths and accessories enclosed within the storage unit built into the device itself. If you believe you are missing any parts, please make sure they are not located under the lid within the appliance’s storage unit.

Vacuum cleaners

Vacuum cleaners require cleaning. Problems such as diminished suction power or the appliance switching off at various intervals are often caused by a blockage in air circulation. To resolve this, all filters need to be cleaned and the bag, suction mouth, tube and hose need to be checked for blockages and excessive residue. Please consult the chapter titled “Cleaning and Maintenance” in your manual for a more extensive description on the parts that require maintenance.


  • Fryers that appear to be malfunctioning can often be easily returned to normal operation by pressing the ‘reset’ button. The location of this button can be found within the instruction manual.
  • If the fryers is unresponsive, this might be caused by the heating element not being placed back properly after cleaning the appliance. If the heating element is not placed as described in the manual, the security mechanism becomes enabled and the appliance will not switch on.
  • We strongly advise not to use solid fats. The best frying result and optimal performance of the appliance can only be achieved with the use of liquid fats or oil.

Hair clippers

Hair clippers require regular cleaning and oiling. Not just after being stored for a longer period, but with daily use as well.

Fans and space heaters

Fans and space heaters are usually in storage for at least half a year. This means that fans and heaters that appear to be malfunctioning can almost always be returned to normal operation by making sure the appliance is free of dust before usage.


The above mentioned regularly required cleaning and maintenance fall under the user’s own responsibility. If however, a malfunction arises which is not being caused by any of the problems described here, please contact our service department.

Is the manual missing?

You can download the applicable manual on the product pages on this website. If your appliance is not included on our website, you may contact us through